CompTIA Cloud+ Practice Test

Which process should be modified to prevent downtime conflicts during simultaneous changes?

1. Orchestration

2. Automation

3. Change management

4. API calls

The correct answer is: Change management

Change management is the process that should be modified to prevent downtime conflicts during simultaneous changes. This process is crucial because it encompasses all aspects of managing changes to the IT environment, ensuring that changes are planned, approved, and communicated effectively prior to implementation. A well-structured change management process can help identify potential conflicts and mitigate risks associated with changes that might occur simultaneously, thereby preventing issues such as system downtime or resource contention. By improving the change management process, organizations can establish more robust protocols for scheduling changes, assessing their impact on existing services, and determining whether concurrent changes can be safely executed without affecting overall system performance. This can include implementing stricter approval processes, enhancing communication among teams, and utilizing tools that provide visibility into planned changes and their potential implications. Orchestration and automation are important processes but are more focused on the execution of tasks and workflows, rather than the overarching management of changes. While they can enhance efficiency and reduce human error, they do not inherently address the need for conflict prevention during simultaneous changes. Likewise, API calls are technical operations that enable communication between systems and applications but do not pertain to the broader strategy required to manage changes effectively.