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What process involves managing ongoing upgrades, repairs, and reconfigurations of systems?

  1. Version control

  2. Change management

  3. Incident management

  4. Configuration management

The correct answer is: Change management

The correct answer is change management. This process is essential in IT environments as it encompasses the planning, execution, and documentation of changes to system configurations, upgrades, or repairs. Change management ensures that any modifications made to systems are done in a controlled manner, minimizing disruption and maintaining system stability. This process involves evaluating potential changes for their impact on the overall system, communicating with relevant stakeholders, and maintaining records of what has been altered. By adhering to change management protocols, organizations can ensure that updates and repairs are implemented efficiently, preserving service continuity and reliability. In contrast, while version control is specifically about managing changes to documents and source code, incident management deals with restoring service after disruptions and addressing immediate issues. Configuration management, though it involves maintaining system configurations, focuses more on keeping track of the system's baseline rather than the broader aspect of organizational changes enabled by change management.