CompTIA Cloud+ Practice Test

What document outlines specific performance metrics from a cloud provider?

1. SSL

2. SLA

3. Benchmark

4. Baseline

The correct answer is: SLA

The service level agreement (SLA) is a crucial document in cloud service agreements that outlines the specific performance metrics and expectations between a cloud provider and the customer. It typically includes key elements such as uptime guarantees, response times for support, data security measures, and any penalties or remedies for failing to meet the outlined service levels. An SLA is designed to protect the interests of both parties by providing a clear framework for service expectations and accountability. It also helps customers assess whether the provider’s commitments align with their operational needs, ensuring that decision-making is based on solid, measurable standards. In contrast, SSL (Secure Sockets Layer) refers to a protocol for securing communications over a computer network, not a performance document. Benchmarks are standards or points of reference against which things may be compared or assessed but do not typically outline performance metrics specific to a provider. A baseline represents the normal state or level of performance against which changes or impacts can be measured but does not specify the terms of service or metrics in detail like an SLA does.